Access

PDQ Access Customer Management Systems

Video Provided by PDQ

PDQ's Access Wash Activation System was the first to offer dollar bill dispensing, and still offers the industry’s most secure vault. Access continues to innovate and provide customers with simple solutions for that age old question of, “How do I generate more revenue at my carwash?” Read more for several ways that Access can help you enhance the carwash experience for your customers and for your bottom line.

Access is a powerful customer management system that offers complete site integration, marketing flexibility and multiple payment options. No other system offers the same level of security and built-in payment flexibility. The Access Customer Management System delivers nothing but high quality.

Utilize these easy-to-implement features to boost your earnings:

  • Ad Screens (Cross Marketing): Sell advertising space to local businesses and create custom templates on the Access unit’s full color LCD screen for your customers waiting in line.
  • PAP Codes: Interface your carwash to your gas pumps and sell carwashes directly through your pumps with a POS interface. Increase revenue by using the wash to drive fuel sales with a discount on
  • fuel when a wash is purchased or on the wash if fuel is purchased.  
  • Buy Up: When a customer selects a lower priced wash package, upsell that customer to a higher package with on-screen prompts outlining additional services and benefits.  Increase profits by boosting your average wash price per vehicle.
  • Discount Codes: Create discount promotions and then use the Access reporting capabilities to track how many times that discount was redeemed.  Increase revenue by driving traffic to your site with advertised discounts.
  • Time/day based pricing: Create promotions built around slow times or days by offering discounts. These promos can be configured in the Access unit to automatically turn on and off at specified times and/or expire on a pre-programmed date. Increase revenue by attracting business with pre-programmed time specials.
  • Create Customer Loyalty with WALS: With the optional Wash Access Loyalty System (WALS), maximize the revenue generating capabilities of the Access unit by offering loyalty clubs, specials, fleet accounts, fundraiser programs, and promotional campaigns to further increase traffic to your site.  

 

S-Series

  • Cash/coin/card/code in with cash out
  • Secure vault with integrated bill stacker
  • Full remote programmability
  • Full reporting capability
  • POS options
  • WALS/Cortex compatibility
  • Interfaces with Access gate and RFID system

B-Series

  • Cash/coin/card/code in with cash out
  • Full remote programmability
  • Full reporting capability
  • POS options
  • WALS/Cortex compatibility
  • Interfaces with Access gate and RFID system

A-Series

  • Cash/coin/card/code in with cash out
  • Full remote programmability
  • Full reporting capability
  • POS options
  • WALS/Cortex compatibility
  • Interfaces with Access gate and RFID system

Wash Access Loyalty System (WALS):

PDQ's Wash Access Loyalty System (WALS) is an easy-to-use customer relationship management software that can help you build loyalty programs that are both impactful and relevant to all your customers. It offers you the flexibility of creating variety of marketing and loyalty programs to draw in new customers and retain existing ones. Best of all, it lets you implement and manage your loyalty program securely over the Internet with a standard web browser.

WALS Features & Benefits

  • The best loyalty system on the market - designed specifically for the car wash industry.
  • Use the same loyalty cards or gift cards at multiple washes.
  • Supports unlimited fleet accounts and unlimited consumer accounts under one or multiple loyalty clubs.
  • Supports loyalty card accounts and card-less accounts. For card-less accounts, the club owner provides only a loyalty club number and member number to the account owner.
  • For card-less accounts, WALS can automatically email a "Wallet Card" for the account owner. There is no need to provide the customer with a loyalty card, and if a customer misplaces their Wallet Card, just email another one to them!
  • Supports both debit (prepaid) and credit (post-pay) accounts.
  • Accommodates club card, club code, and gift card payment alternatives.
  • Allows the Access to capture bulk sales utilizing the Current Special.
  • Accounts can be setup as either a dollar/funds account, a wash package account, or a subscription account.
  • Customers can easily replenish/recharge their accounts right from the Access unit.
  • All transactions are processed in real time and account balances are updated immediately.
  • Review account information such as current balance and account activity reports.
  • Full transaction audit trail listing every carwash transaction and every balance adjustment. Reports can be viewed, printed, and emailed.
  • Send an email to a member after each time they receive a carwash with a customized message or thank you note.
  • Schedule emails to users with low balances or send emails to all members announcing a new promotion.
  • As an extra service, a Club Interface can be developed by PDQ that will link a wash owner’s website to WALS. A Club Interface would allow loyalty accounts/members to maintain their own accounts through the car wash operator's own website.